Accessibility Statement for Waste Collection Brent

This accessibility statement applies to the digital services and information provided by Waste Collection Brent. We are committed to making our online information and waste collection services in Brent accessible and easy to use for as many people as possible, including disabled residents, visitors and local businesses. Our aim is to support an inclusive and accessible Waste Collection Brent area so that everyone can find information, request services and manage their waste and recycling independently.

Our commitment to accessibility

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are internationally recognised standards for accessible websites and digital services. Meeting WCAG 2.1 AA helps ensure that people using assistive technologies, people with different access needs and those using a wide range of devices can use our waste collection information and online forms without unnecessary barriers.

We regularly review our pages and online tools for Waste Collection Brent so they remain clear, consistent and usable. We work to keep language plain and simple, and we avoid unnecessary jargon when describing waste and recycling services, collection days and booking processes.

Screen reader support

Our pages are designed to be compatible with modern screen readers. We structure content using headings, paragraphs and lists so that screen reader users can move quickly through information about bin collections, bulky waste, garden waste and recycling in the Brent area. Images that communicate important information are given meaningful alternative text so users who cannot see them can still understand the content.

Form fields for booking or changing collections aim to provide clear labels, input instructions and error messages that work well with assistive technologies. We also avoid using images of text wherever possible, so that screen readers can interpret and read information accurately.

Keyboard navigation

Our online information and forms for Waste Collection Brent are intended to be usable with a keyboard alone, without the need for a mouse or trackpad. Users should be able to move through menus, links and form controls using the tab key, shift plus tab and the enter or space keys. Interactive elements, such as buttons for submitting waste collection requests, are designed to show a visible focus state so it is always clear which element is currently selected.

We work to ensure that no essential content is hidden or difficult to access when using a keyboard or when using assistive technologies that simulate keyboard input.

Compatibility and customisation

We aim to support a range of modern browsers and devices, including mobile phones and tablets commonly used in the Brent area. You should be able to adjust text size and colours using your browser or device settings without losing access to content or functionality related to waste collections.

Where possible, we avoid relying on colour alone to convey meaning. We also work to maintain sufficient colour contrast so that text remains readable for people with visual impairments or low vision.

Ongoing improvements

Accessibility is an ongoing process. We continue to test and improve our digital waste collection information and tools in Brent. When we introduce new features or update existing pages, we aim to design and develop them in line with WCAG 2.1 AA requirements and good practice for inclusive design.

Some legacy documents or content may not yet fully meet accessibility standards. We are reviewing these materials and, where possible, will replace or update them so that essential waste collection information is accessible to everyone.

Contact for accessibility requests and feedback

If you find any problems that are not described in this statement, or if you need information about Waste Collection Brent in an alternative format, you can contact our accessibility team. You can request information in formats such as large print, easy read, audio or another language, where reasonably possible.

To request an accessible format, to report an accessibility problem, or to ask for reasonable adjustments related to online waste collection services in Brent, please contact our customer service team and state that your enquiry is about accessibility. Please include details of the page or service you are using, what you were trying to do, and the type of assistive technology or device you use. This will help us understand the issue and work towards a suitable solution.